Your Report

Variable: {lead_conversion_rate_percent_plumbing_industry}
Definition: Percentage of incoming leads (calls, web forms, inquiries) that convert to booked service or sales jobs.
Value: N/A
Top Performers: Elite 10-20% achieve 45-55% via 95%+ call answer rates under 2 minutes, scripted intake, and dispatcher training (ServiceTitan 2023-2024 benchmarks).
Value Tiers: N/A – Consistent across scales
Red Flag Trigger: <20%
Default Value: 30%

Variable: {membership_renewal_rate_percent_plumbing_industry}
Definition: Percentage of plumbing maintenance membership agreements renewed at the end of their term.
Value: N/A
Top Performers: Top performers hit 92-97% through proactive reminders, priority service perks, and annual tune-up value (ServiceTitan, Nexstar 2023 surveys).
Value Tiers: N/A – Consistent across scales
Red Flag Trigger: <75%
Default Value: 85%

Variable: {first_time_fix_rate_percent_plumbing_industry}
Definition: Percentage of service calls completed correctly on the first visit, avoiding callbacks within 30 days.
Value: N/A
Top Performers: Elite contractors reach 95-98% with tech training, stocked vans, and diagnostic protocols (PHCC, ServiceTitan 2024).
Value Tiers: N/A – Consistent across scales
Red Flag Trigger: <85%
Default Value: 90%

Variable: {revenue_per_tech_annual_plumbing_industry}
Definition: Total annual revenue generated divided by full-time equivalent field technicians.
Value: N/A
Top Performers: Top 20% exceed $650k-$800k with 1,600+ billable hours, high attach rates (ServiceTitan, Nexstar 2023).
Value Tiers: $250k-$500k rev: $350k-$450k; $500k-$2M: $450k-$550k; >$2M: $550k-$700k
Red Flag Trigger: <$350k or scales poorly with revenue
Default Value: $500k

Variable: {operating_cost_percent_of_revenue_plumbing_industry}
Definition: Operating expenses (SG&A, excluding direct labor/materials COGS) as percentage of total revenue.
Value: N/A
Top Performers: Elite maintain 25-30% via lean staffing, tech efficiencies (PHCC, ServiceTitan 2023 benchmarks).
Value Tiers: <$1M rev: 30-35%; $1M-$5M: 28-33%; >$5M: 25-30%
Red Flag Trigger: >35%
Default Value: 30%

Variable: {recurring_revenue_total_plumbing_industry}
Definition: Percentage of total annual revenue from maintenance agreements and subscriptions.
Value: N/A
Top Performers: Top 20% achieve 25-40% via aggressive membership sales and high renewals (Nexstar, ServiceTitan 2024).
Value Tiers: <$1M rev: 10-20%; $1M-$5M: 15-30%; >$5M: 25-40%
Red Flag Trigger: <10%
Default Value: 20%

Variable: {lifetime_value_per_customer_plumbing_industry}
Definition: Projected net revenue from a customer over their relationship lifetime, including repeat services and replacements.
Value: N/A
Top Performers: Elite exceed $6,000-$9,000+ with strong retention and upsell (ServiceTitan, PHCC reports).
Value Tiers: Residential <$1M cos: $3k-$5k; Multi-tech: $5k-$10k
Red Flag Trigger: <$3,000
Default Value: $4,500

Variable: {customer_acquisition_cost_to_ltv_ratio_plumbing_industry}
Definition: Customer acquisition cost (CAC) divided by lifetime value (LTV) per customer; lower is better (ideal <0.33).
Value: N/A
Top Performers: Top performers maintain 0.20-0.30 via efficient digital leads and referrals (ServiceTitan benchmarks).
Value Tiers: N/A – Target consistent <0.33 across scales
Red Flag Trigger: >0.40
Default Value: 0.30

Variable: {gross_profit_per_job_plumbing_industry}
Definition: Average gross profit (revenue minus direct COGS) per completed job across service, repair, replace.
Value: N/A
Top Performers: Elite average $600-$900 with high attach rates and pricing discipline (Nexstar, Jobber 2023).
Value Tiers: Service-only: $300-$500; Full-service: $500-$800; Replace-heavy: $1k+
Red Flag Trigger: <$400
Default Value: $550

Variable: {net_promoter_score_plumbing_industry}
Definition: Net Promoter Score (NPS) measuring customer loyalty from post-job surveys (scale -100 to 100).
Value: N/A
Top Performers: Top 20% score 80-90+ with consistent follow-up and quality control (Housecall Pro, ServiceTitan 2024).
Value Tiers: N/A – Consistent target across scales
Red Flag Trigger: <50
Default Value: 70