Your Report

Variable: {technician_billable_utilization_ideal_plumbing_industry}
Definition: Percentage of total paid technician hours that are billable (wrench time, excluding travel, shop time, training per ServiceTitan benchmarks).
Value: N/A
Top Performers: Elite 10-20% achieve 80-85%+ via optimized dispatching, GPS routing, and 1-hour training blocks (ServiceTitan 2023 Plumbing Benchmarks).
Value Tiers: <$1M rev: 65-75%; $1-5M: 70-80%; >$5M: 75-85% (Nexstar, ServiceTitan).
Red Flag Trigger: <65% overall or <70% for >$2M revenue firms.
Default Value: 75%

Variable: {dispatching_delays_percentage_plumbing_industry}
Definition: Percentage of service calls dispatched >2 hours after customer request (ServiceTitan, Jobber benchmarks).
Value: N/A
Top Performers: Top 20% hold <5% via 24/7 call center and dynamic scheduling (ServiceTitan 2023).
Value Tiers: <$1M rev: <15%; $1-5M: <10%; >$5M: <5%.
Red Flag Trigger: >15%.
Default Value: 8%

Variable: {inventory_waste_stockouts_percentage_plumbing_industry}
Definition: Percentage of annual inventory spend lost to waste, obsolescence, or stockouts preventing sales (Successware, FieldEdge surveys).
Value: N/A
Top Performers: Elite achieve <2% with vendor-managed inventory and weekly audits (PHCC benchmarks).
Value Tiers: <$1M rev: <5%; $1-5M: <4%; >$5M: <3%.
Red Flag Trigger: >5%.
Default Value: 3%

Variable: {csat_ideal_plumbing_industry}
Definition: Customer Satisfaction score as % of 5/5 ratings or average score out of 5 (ServiceTitan, Housecall Pro).
Value: N/A
Top Performers: Top 10% exceed 95% (4.75+/5) via post-call surveys and tech incentives (ServiceTitan 2023).
Value Tiers: N/A – Consistent across sizes.
Red Flag Trigger: <85% (4.25/5).
Default Value: 92%

Variable: {technician_turnover_rate_plumbing_industry}
Definition: Annual percentage of technicians leaving voluntarily or involuntarily (PHCC Labor Report, Nexstar).
Value: N/A
Top Performers: Elite <20% via profit-sharing, career paths, and low overtime (Nexstar 2023).
Value Tiers: <$1M rev: 30-40%; $1-5M: 25-35%; >$5M: 20-30% (ServiceTitan).
Red Flag Trigger: >40%.
Default Value: 30%

Variable: {ops_manager_salary_range_plumbing_industry}
Definition: Annual base salary range for operations manager overseeing dispatching, inventory, tech scheduling (RMA Statement Studies, BizMiner).
Value: N/A
Top Performers: N/A – Not applicable.
Value Tiers: <$2M rev: $80K-$110K; $2-5M: $100K-$130K; >$5M: $120K-$160K (BizMiner 2023).
Red Flag Trigger: N/A – Not applicable.
Default Value: N/A

Variable: {compound_efficiency_multiplier_plumbing_industry}
Definition: Multiplier on labor efficiency from compounded improvements in utilization, attach rates, routing (EGIA, Nexstar efficiency reports).
Value: N/A
Top Performers: Elite achieve 1.4x+ via integrated CRM/dispatching (ServiceTitan).
Value Tiers: <$1M: 1.1x; $1-5M: 1.2x; >$5M: 1.3x.
Red Flag Trigger: <1.1x.
Default Value: 1.2

Variable: {total_employees_count_plumbing_industry}
Definition: Total headcount including techs, admins, owners (IBISWorld, SBA reports).
Value: N/A
Top Performers: N/A – Scales with revenue; focus on tech leverage.
Value Tiers: <$1M rev: 5-15; $1-5M: 15-40; >$5M: 40+ (ServiceTitan medians).
Red Flag Trigger: N/A – No universal flag.
Default Value: 20

Variable: {service_techs_count_plumbing_industry}
Definition: Number of service/maintenance technicians (ServiceTitan, Nexstar).
Value: N/A
Top Performers: N/A – Optimize ratio to revenue ($250K-$350K rev/tech).
Value Tiers: <$1M rev: 3-6; $1-5M: 6-15; >$5M: 15+.
Red Flag Trigger: N/A – No universal flag.
Default Value: 8

Variable: {install_techs_count_plumbing_industry}
Definition: Number of installation technicians (ServiceTitan, ACCA).
Value: N/A
Top Performers: N/A – Balance 40-60% of total techs for growth firms.
Value Tiers: <$1M rev: 1-4; $1-5M: 4-10; >$5M: 10+.
Red Flag Trigger: N/A – No universal flag.
Default Value: 5